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Gates of Olympus 1000How to reach our support team
Our support team is available through live chat on the site, 24/7. Chat is the quickest way to get an answer while you are logged in to your account.
You can also write to us at support@casinomobilewins.co.uk, ideally from the e-mail address registered on your account. We reply in the order messages arrive.
What to have ready when you write to us
Including the details below in your first message helps us answer without going back and forth.
- Your username.
- The game, bonus or transaction your question concerns.
- The date and time it happened, with your time zone.
- What you expected, and what happened instead.
Questions we help with most often
Most messages fall into one of these areas.
- Account and verification: sign-in problems, changing your details, and the identity checks we complete as a licensed operator.
- Deposits and withdrawals: payment methods, pending balances and the limits shown in your account.
- Bonuses: how an offer works and the wagering terms that apply to it.
- Technical issues: games that do not load, interrupted rounds and display problems on mobile.
- Safer gambling: deposit limits, time-outs and self-exclusion. Play is for over-18s only, and GambleAware, GamCare, GamStop and the National Gambling Helpline offer free support.
How to raise a complaint
If an answer has not settled the matter, write to support@casinomobilewins.co.uk with Complaint in the subject line and include the details listed above.
We acknowledge your complaint in writing, look into it with the teams involved, and reply once the checks are complete. If it remains unresolved, we will tell you about the free dispute resolution service open to you.
