Privacy Policy

This policy applies to the personal information we handle when you open, use or close an account with us, when you contact our support team, and when you browse our site without registering.

We are the controller of that information. We hold a gaming licence and are required to verify the age and identity of everyone who plays with us, so some of what is described below is information we must collect rather than information you can choose not to give. If you prefer not to provide it, we may be unable to open your account or keep it open.

Read this policy alongside our Terms & Conditions. If we change it, we will publish the updated version on this page and, where a change affects you materially, tell you by e-mail.

We ask only for what we need to run your account, keep it secure and meet our legal duties.

Account details

• Your name, date of birth, residential address, e-mail address and mobile number
• Your username, password and security answers
• Your contact preferences and the limits shown in your account

Identity and age documents

To confirm that you are who you say you are and aged 18 or over, we collect photo identification, proof of address, proof that a payment method belongs to you, and the results of the electronic checks carried out by our verification partners.

Payments and play

• Deposits, withdrawals, balances and bonus activity
• Payment method information in the form shown in the cashier
• Records of the checks applied to a payment or a withdrawal request

Device, usage and contact records

We record your IP address and the approximate location it indicates, your device, operating system and browser, the pages and games you open and your session times. We also keep your messages to us, including live chat transcripts, e-mails to support@casinomobilewins.co.uk, notes of any safer gambling conversation and the handling of any complaint.

What we use it for

• Running your account: registering you, logging you in, processing deposits and withdrawals and showing your history
• Verifying your age and identity and confirming your address and payment methods
• Preventing fraud, collusion and bonus abuse, and meeting our anti-money-laundering duties
• Applying the deposit limits, time-outs and self-exclusions you choose, and contacting you where your play suggests you may be at risk of harm
• Meeting our legal and regulatory duties, including keeping records and answering lawful requests
• Keeping the site secure and working properly and understanding how it is used
• Sending offers and updates where you have asked to receive them

The legal bases in plain words

We do not sell your personal information. We share it only where a purpose above requires it, and only with recipients who must keep it confidential and use it for that purpose alone.

• Payment and banking providers, to take deposits, pay withdrawals and look into disputed transactions
• Identity-verification, age-verification and fraud-prevention partners, who check what you tell us against their own records
• Self-exclusion schemes you join, so that your account can be blocked or closed
• Suppliers who run parts of our service for us, such as hosting, game platforms, e-mail delivery and support tools
• Regulators, law enforcement, auditors and professional advisers, where the law requires or allows it

Where information is handled outside the UK, we put in place the safeguards data protection law requires so that it keeps the same level of protection.

We keep your information for as long as your account is open, and then for the period the law and our licence conditions require us to keep records after an account closes. We do not keep it for longer than we need it.

• Account, verification and transaction records: while the account is open and for the retention period set by law afterwards
• Self-exclusion and safer gambling records: for the length of the exclusion and the period required after it ends
• Contact preferences, chat transcripts and support e-mails: for as long as we need them to honour your choice or to show how a matter was handled

When a retention period ends, we delete the information securely or make it anonymous so that it can no longer be linked to you.

Under UK data protection law you can ask us to:

• Give you a copy of the information we hold about you
• Correct information that is wrong or incomplete
• Delete information, where we are not required to keep it
• Pause our use of it while a query is looked into
• Stop using it where we rely on our legitimate interests
• Send information you gave us to another provider in a portable format
• Stop marketing, which you can also do in your account or through the unsubscribe option in any message

To use any of these rights, write to support@casinomobilewins.co.uk or use the live chat on our site; data protection enquiries can also be sent to privacy@casinomobilewins.co.uk. We may ask you to confirm your identity first, so that we do not disclose your information to anyone else. We will answer within the time limit set by data protection law and tell you if a right does not apply, for example where we must keep records to meet a legal duty.

We and our suppliers use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you have agreed, to tailor the offers you see. You can change your choices at any time in the cookie settings on our site or in your browser, and what each category does is set out in our Cookie Policy.

If you are unhappy with how we have handled your information, tell us first and we will look into it. You can also complain to the Information Commissioner's Office, which oversees data protection in the UK. Doing so does not affect any other legal right you have.