Terms & Conditions

These terms and conditions form the agreement between you and us when you open an account, make a deposit or play any game on this site. By registering, you confirm that you have read them, that you understand them and that you agree to be bound by them.

Some parts of the site carry their own rules. Game rules, payment method information in the cashier, the privacy policy and the terms published with each promotion all apply alongside this page. Where the wording of a specific rule and the wording here do not match, the specific rule for that game, payment method or offer applies.

We may update these terms from time to time, for example when we add a feature, change a process, or need to reflect a change in the obligations that apply to licensed operators. The current version is always published on this page together with the date it took effect. Where a change materially affects your rights, we will tell you before it applies, normally by email or by a message in your account.

If you do not accept an updated version, you may ask us to close your account and withdraw any remaining withdrawable balance, subject to the checks described below. If you keep using your account after a change takes effect, you accept the updated terms.

An account with us is personal to you. You must open it in your own name, use it only for your own play, and keep the information on it accurate.

• You must be 18 or over. Anyone under 18 is not permitted to register, deposit or play, and we close any account we find to be held by a person under that age.
• You must be resident in the United Kingdom and able to use the payment methods shown in the cashier.
• One account per person. We may link accounts that share details such as a name, address, payment method, device or network, and treat them as duplicates.
• The details you give us, including your name, date of birth, residential address, email address and telephone number, must be correct and kept up to date in your account settings.
• Keep your username, password and any security codes private. You are responsible for activity carried out using your login details, so tell us straight away if you think someone else has access.
• You must not play on behalf of anyone else, accept payment for use of your account, or allow another person to use it.

If we find that you hold more than one account, we may close the additional accounts and remove any bonus funds and any winnings gained from them. Deposits that are not affected by a breach of these terms are returned to you.

Verification checks

We hold a gaming licence and are required to confirm who our customers are. Before your first withdrawal we complete identity, age and address checks, and we may repeat them later if your details change or if we are required to. We ask for documents through your account or by secure email, and we handle them in line with our privacy policy.

Until outstanding checks are complete, we may limit deposits, withdrawals or play on your account. We will tell you what we need and let you know once the checks are finished.

You may only deposit using a payment method held in your own name. Money in your account is held for play on this site. It is not a deposit with a bank, it does not earn interest, and we do not provide credit.

Where a withdrawal can be sent back to the method you deposited with, we return it that way. If that is not possible, for example where a method does not support outgoing payments, we pay you by another route in your own name.

• Minimum and maximum amounts, available methods and expected processing times are the limits shown in the cashier at the time of your transaction.
• A withdrawal is released once your verification is complete and any pending checks on the request have finished.
• We may hold a payment while we complete a check. If we do, we tell you what is outstanding and deal with it as quickly as we reasonably can.
• Any wagering requirement attached to bonus funds must be met before those funds, or winnings from them, can be withdrawn.
• Your bank or payment provider may apply its own timings and charges, which are outside our control.

If a deposit is reversed, charged back or returned unpaid, we may suspend your account and recover the amount owed from your balance. Where a technical fault, pricing error or incorrect credit means your balance is wrong, we may correct it and recover any amount credited in error, and we will explain what happened.

Every offer we run is published with its own terms, and those terms apply in addition to this page. Please go through them before you opt in, because claiming an offer means you accept the conditions attached to it.

• Wagering requirement: the number of times bonus funds, or winnings from free rounds, must be played through before they can be withdrawn.
• Maximum bet: the highest stake allowed per round while a wagering requirement is active.
• Expiry: the period within which an offer must be claimed and any wagering completed. Unused bonus funds expire at the end of that period.
• Game contribution: some games count fully towards wagering, others count at a reduced rate or not at all, as stated in the offer terms.
• Eligibility: offers may be limited to one per person, household or payment method, and some are available only to new or invited players.

We expect promotions to be used as intended. Abuse of promotions includes using more than one account, placing covering or low-risk bets to clear wagering, exceeding a maximum bet, acting together with other players, and depositing only to claim offers without genuine play. Where we identify this, we may remove the bonus and any winnings derived from it, settle the account to the value of your own deposits, and exclude the account from future offers.

Your account includes tools to help you stay in control. You can set deposit limits, use reality checks and session reminders where offered, take a short time-out, or self-exclude for a longer period. A deposit limit takes effect immediately when you lower it, and a request to increase it takes effect only after a cooling-off period.

While a time-out or self-exclusion is active, you cannot deposit or play, and we do not send you marketing. We will not reopen the account before the period you chose has ended. You can also block gambling across all licensed operators in Great Britain through GamStop.

Closing or suspending an account

You can ask us to close your account at any time by writing to support@casinomobilewins.co.uk or by using the live chat on the site. We will confirm the closure and return any withdrawable balance to you once the usual checks are complete.

We may suspend or close an account where you breach these terms, where the details you gave us are inaccurate or cannot be confirmed, where we suspect fraud, money laundering or other criminal activity, where you have self-excluded, or where we are required to. We may also close an account that has been inactive for a long period, after telling you first and giving you the chance to withdraw your balance.

Complaints and disputes

If something has gone wrong, please tell us. Write to support@casinomobilewins.co.uk or use the live chat, giving your account name, the date and a short description of what happened, with any transaction or game details you have. We acknowledge complaints promptly, look into them properly and reply within a reasonable time, keeping you updated if we need longer.

If we cannot agree on an outcome, you can take the matter to an independent alternative dispute resolution provider at no cost to you. We will tell you how to do that in our final response, and we will co-operate with the process.

Liability and governing law

We provide the site and its games with reasonable skill and care, but we cannot promise that it will always be available or free of interruption. We are not responsible for losses caused by your own device or internet connection, by your failure to keep your login details safe, or by events outside our reasonable control. Nothing in these terms limits any liability that cannot be limited by law.

If a game malfunctions, the affected round is void and any stake for it is returned to your balance. Payouts are always based on the game's published rules and the result recorded on our systems.

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. If any part of these terms is found to be unenforceable, the remaining parts continue to apply. These terms are written in English, and the English version is the one that applies to your account with us.