Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every bonus, free spins offer, cashback award, prize draw and other promotion we make available at Mobile Wins Casino. They sit alongside our main Terms and Conditions and our Privacy Policy. Where an individual offer carries rules of its own, those rules apply in addition to the terms on this page and take precedence where the two differ.

Promotions are open only to customers aged 18 or over who hold a registered account with us that is in good standing. We hold a gaming licence and carry out identity and age verification on accounts, so a bonus, or any winnings from it, may be held until those checks are complete.

• You may hold one account only. Offers are personal to you and cannot be transferred, sold or exchanged.
• Unless an offer says otherwise, one welcome offer is available per person, household, shared address, device, IP address and payment method.
• We may make an offer available to selected customers or for a set period, and we may withdraw an unclaimed offer at any time.
• An offer cannot be claimed once it has expired, and a bonus cannot be applied to a deposit after the deposit has been made.
• Taking part in a promotion means you accept these terms and the rules published with the offer itself.

Each offer tells you what you need to do to claim it. Some are added automatically, some ask you to opt in on the promotions page, and some need a code entered in the cashier before you deposit. The steps that apply are always shown with the offer.

Claiming step by step

1. Sign in to your account and go through the terms published with the offer.
2. Opt in, or enter the code, where the offer asks you to.
3. Make a qualifying deposit of at least the minimum amount shown, using a payment method that qualifies.
4. Check your balance: bonus funds and free spins appear once the deposit has cleared.
5. Use the bonus within the period shown in your account.

Qualifying deposits and payment methods

Some payment methods are excluded from deposit-based promotions, and the cashier shows which methods qualify at the time you pay. A deposit made with an excluded method still credits to your balance as ordinary cash, but it will not trigger a bonus, and we are not able to award the bonus afterwards.

Bonus funds and free spins expire. Anything left unused, together with any winnings still subject to wagering, is removed from your account when the period shown with the offer ends.

Most bonuses carry a wagering requirement: the total amount you need to stake before funds tied to the bonus can be withdrawn. It is expressed as a multiple of the bonus, the deposit, or both, and the figure that applies to you is shown with the offer and tracked in your account.

Contributions are not the same across our range. Slots usually count the most, table games and video poker count for less or for nothing at all, and some titles are excluded from bonus play entirely. The excluded list for an offer is published with it.

Your account can hold cash and bonus funds at the same time. The cashier shows each balance separately, along with the order in which stakes are taken from them and how much wagering is still to run.

• While a wagering requirement is outstanding, a withdrawal may remove the bonus and any winnings attached to it. The cashier sets out what you stand to lose before you confirm.
• Where an offer sets a maximum conversion, anything above that amount is removed once wagering is complete.
• Free spins winnings are normally credited as bonus funds and carry the wagering requirement shown with the offer.
• Bonus funds have no cash value until wagering is complete and cannot be withdrawn, moved between accounts or used to cover fees.
• You can give up a bonus at any time from your account or by asking our team, which removes the bonus balance and any winnings still tied to it.

Withdrawals are paid to a verified payment method in your own name, as set out in our main Terms and Conditions and in the cashier.

Promotions are offered in good faith for ordinary play. Where play is arranged to take a guaranteed or risk-free return from an offer rather than to play the games as intended, we may withhold or remove the bonus and any winnings from it. Examples include:

• Opening or using more than one account, or acting with others as a group to claim the same offer.
• Low-risk or covering play, such as staking on both sides of an even-money bet to clear wagering without real exposure.
• Staking above the maximum allowed, or on excluded games, while wagering is outstanding.
• Using a payment method that is not in your own name, or depositing and withdrawing with little or no play in between.
• Giving false or incomplete information at registration, or taking an offer after asking us to close or restrict your account.
• Taking advantage of an obvious pricing, software or display error.

In these cases we may remove bonus funds and related winnings, restrict access to future promotions, or close the account, while keeping your own deposits available for withdrawal once verification is complete. Each case is looked into on the facts of the account, and you can ask us to look at a decision again through our complaints process.

We may change or end a promotion, or amend these terms, where we need to for legal, regulatory, security or operational reasons. If a game or system fault affects a bonus, we may void the affected play and correct the balances on your account.

A bonus should never be a reason to spend more than you planned. The tools in your account let you set deposit and other limits, take a short time-out, or self-exclude for a longer period, and you can switch off promotional messages whenever you want.

Customers who self-exclude, or who close an account for gambling-related reasons, are not sent promotional offers. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from licensed online operators in Great Britain.

If anything about an offer is unclear, ask us before you deposit. Our team is available on the live chat on this site and by e-mail at support@casinomobilewins.co.uk, and we will go through the terms with you.